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Output jack broke off on my GCX..

Posted: Tue Nov 21, 2017 5:49 am
by lodybo
Hi!

The output jack of my Voodoolab GCX broke off recently after gigging.
I wanted to try and repair it, but noticed that the connector chassis of the jack plug has 3 prongs on the bottom.
I've searched for it but haven't come across a similar plug that I can purchase, only the (more standard) kind which has one prong on the bottom and 2 at the back.

Is this chassis Voodoolab-specific, or am I just looking in the wrong place?

Thanks in advance!

Re: Output jack broke off on my GCX..

Posted: Tue Nov 21, 2017 12:00 pm
by JohnClark
Feel free to give us a call or write an email to info@voodoolab.com and we'll get you the correct jack if you would like. Otherwise you can set up a return and we can fix it for you as well as check out the whole GCX.

I hope that helps!

Re: Output jack broke off on my GCX..

Posted: Wed Nov 22, 2017 1:05 am
by lodybo
Awesome! Sending you an email now :)

Thanks!

Re: Output jack broke off on my GCX..

Posted: Mon Nov 27, 2017 1:31 am
by lodybo
JohnClark, I sent you guys an email last week but haven't heard back sadly..
I sent you another one this morning. If necessary, I can provide you with pictures from the board when I opened it up.

Re: Output jack broke off on my GCX..

Posted: Mon Nov 27, 2017 1:03 pm
by JohnClark
lodybo wrote:JohnClark, I sent you guys an email last week but haven't heard back sadly..
I sent you another one this morning. If necessary, I can provide you with pictures from the board when I opened it up.
Sorry, you were likely a victim of unfortunate timing... we have been closed for the Thanksgiving Holiday here.

Re: Output jack broke off on my GCX..

Posted: Tue Nov 28, 2017 6:38 am
by lodybo
Understandable, no problem :)

I just replied to your email, so if all goes well the jack should be on its way in no time!

Thanks!