Brandnew Mondo stopped working after 30 minutes

General discussion and tech talk about the industry standard Pedal Power line of power supplies.
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7enderbender
Posts: 3
Joined: Sun Jan 29, 2017 7:34 pm

Brandnew Mondo stopped working after 30 minutes

Post by 7enderbender » Sat Feb 04, 2017 12:34 pm

All the 9V outlets stopped working and the fan and indicator light are off. High current side still works. I checked all pedals they are all ok and work with other power supplies and same cables. There is no fuse or anything I don't think.

So this would be up for a new one under warranty. What's my best bet - give it back to Guitar Center or deal with Voodoolab directly?

Issue is that I don't want to take out all the cables from the board that I've wired up already. And I don't even know which one are new and which are from my 4x4 that I already had.

Serial number 8857 - November 2016

JohnClark
Posts: 7079
Joined: Tue May 05, 2009 2:33 pm
Location: The Lab

Re: Brandnew Mondo stopped working after 30 minutes

Post by JohnClark » Mon Feb 06, 2017 11:37 am

Oh no!!

Certainly not the experience we want you to have. Sorry for the trouble!

You can certainly go back to the store for an exchange. I seriously doubt they will demand the cables back since they can simply pull the ones from the new replacement.

If you would prefer to go thru us directly, please give us a call or write to info@voodoolab.com. Although we do like to get the cables simply to test them out, we will not make you pull all the cables off your board.

I hope that helps!

7enderbender
Posts: 3
Joined: Sun Jan 29, 2017 7:34 pm

Re: Brandnew Mondo stopped working after 30 minutes

Post by 7enderbender » Tue Feb 07, 2017 9:44 am

Guitar Center took it back and is sending me a new one. Stuff happens

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