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 Post subject: Brandnew Mondo stopped working after 30 minutes
PostPosted: Sat Feb 04, 2017 12:34 pm 
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Joined: Sun Jan 29, 2017 7:34 pm
Posts: 3
All the 9V outlets stopped working and the fan and indicator light are off. High current side still works. I checked all pedals they are all ok and work with other power supplies and same cables. There is no fuse or anything I don't think.

So this would be up for a new one under warranty. What's my best bet - give it back to Guitar Center or deal with Voodoolab directly?

Issue is that I don't want to take out all the cables from the board that I've wired up already. And I don't even know which one are new and which are from my 4x4 that I already had.

Serial number 8857 - November 2016


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 Post subject: Re: Brandnew Mondo stopped working after 30 minutes
PostPosted: Mon Feb 06, 2017 11:37 am 
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Joined: Tue May 05, 2009 2:33 pm
Posts: 6760
Location: The Lab
Oh no!!

Certainly not the experience we want you to have. Sorry for the trouble!

You can certainly go back to the store for an exchange. I seriously doubt they will demand the cables back since they can simply pull the ones from the new replacement.

If you would prefer to go thru us directly, please give us a call or write to info@voodoolab.com. Although we do like to get the cables simply to test them out, we will not make you pull all the cables off your board.

I hope that helps!


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 Post subject: Re: Brandnew Mondo stopped working after 30 minutes
PostPosted: Tue Feb 07, 2017 9:44 am 
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Joined: Sun Jan 29, 2017 7:34 pm
Posts: 3
Guitar Center took it back and is sending me a new one. Stuff happens


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