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PP2+ failure

Posted: Thu Apr 07, 2011 12:31 am
by tache3
Had a PP2+ fail on me last night. All was fine, then suddenly the light went out and no-one was home. No power from any of the outputs.

I've had the casing open to see if there is a fuse on the circuit board that had blown that I could replace and get going again but there doesn't appear to be one.

First thing in the mains chain from the AC input is the transformer, if this has decided to give up is there anything I can do or is the unit now just fit for the trash?

Any help anyone can give is appreciated.

Re: PP2+ failure

Posted: Sun Apr 10, 2011 4:23 pm
by JohnClark
Please give us a call or write to info@voodoolab.com for information on getting your unit in for inspection and any necessary repairs.

Re: PP2+ failure

Posted: Wed Jun 29, 2011 2:03 am
by tache3
Problem solved. Many thanks to John and Ben at Voodoo Lab. Awesome customer service.

Re: PP2+ failure

Posted: Sat Dec 16, 2017 7:09 am
by tache3
Apologies for dragging this thread up from the vaults, but I have had this problem happen again with another unit. Same symptoms.

Unit is labelled as been manufactured in May 2016, so its probably out of warranty, but is there anything I can do about the issue?

Many thanks in advance.

Re: PP2+ failure

Posted: Tue Dec 19, 2017 11:52 am
by JohnClark
Certainly not out of warranty... we cover for 5 years.

Give us a call or write to info@voodoolab.com as before. Very sorry to see you are having troubles again!

Re: PP2+ failure

Posted: Sat Dec 23, 2017 4:49 am
by tache3
JohnClark wrote:Certainly not out of warranty... we cover for 5 years.

Give us a call or write to info@voodoolab.com as before. Very sorry to see you are having troubles again!
That's great news that the warranty is still valid. Would it be worth contacting Westside Distribution as I'm in the UK? Do they have a repair service?

Re: PP2+ failure

Posted: Tue Jan 02, 2018 12:42 pm
by JohnClark
Oh, certainly give Westside a call!